After-Sales Customer Service and Care; Face to Face

Sydney, NSW
Reference No: 12466

What's the role?

We’re looking for a proactive Customer Service and Care Specialist; After-Sales to join our team. You will support our Sydney ON!Track (asset management software) customers – face to face and ensure they have an optimum Hilti experience

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As an After-Sales Customer Service and Care Specialist you’ll be based in Sydney, serving local clients ranging from sole traders to large construction projects. This role is primarily field-based, which will require a lot of travel in and around Sydney. Occasionally you will be asked to join the team in Rhodes for an Office Day to discuss results and any updates with ON!Track.

It’s a busy, hands-on role, where you will be visiting new ON!Track customers at their jobsites or warehouses, preparing and tagging their assets, commodities & consumables with specialised ON!Track asset management tags, entering this asset information into the customer’s ON!Track database and training customers on the uses and functionality available with ON!Track. You’ll also be responsible for the training and education of our customers and ensuring a seamless integration and adoption of our ON!Track solution. You’ll develop broad product knowledge across the complete Hilti catalogue, which opens lots of career options for the future

Our tools are chosen for some of the world’s most exciting engineering projects, like London’s Crossrail and Japan’s bullet train, as well as everyday buildings that make people’s lives better and safer.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

What you need is:

  • Full, unrestricted working rights in Australia
  • Ability to manage time, multi-task and prioritise tasks effectively
  • Passion and drive to learn
  • Effective problem solving ability
  • A real team player with an eye for detail
  • Strong communication and interpersonal skills
  • An excellent customer-facing manner, ideally backed with retail experience
  • A full, clean drivers licence (this role is face to face with our ON!Track Customers)
  • A head for both business and technology
  • Willingness to travel – Role will be predominantly field-based with intermittent office days
  • A proactive personality and drive to succeed
  • Strong IT skills including MS-Office
  • Ability to develop loyal customer relationships

If we’re impressed with your CV, we’ll invite you for an interview and introduce you to the team.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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This is no ordinary customer service job; we are not about transactional business and quick wins, we focus on building and maintaining lasting relationships with our customers.

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