Credit & Collections Officer

Reference No: 11850

What's the role?

Working within our supportive and warm credit collections team you will be responsible for maintaining customer accounts, reconciling payments, collecting overdue amounts and releasing credit holds. You will also ensure that all inquiries are handled promptly and professionally. This is an opportunity for you to carve a career within an employer of choice, whilst working in our inclusive head office.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As a credit collections officer, you will be responsible for ensuring all customer account inquiries are handled promptly and professionally, following up accounts to minimise Days Sales Outstanding (DSO) and ensuring all aspects of accounts receivables are seamless whilst providing a world class customer experience.

Our tools are chosen for some of the world’s most exciting engineering projects, like London’s Crossrail and Japan’s bullet train, as well as everyday buildings that make people’s lives better and safer.

What do we offer?

Our high performing yet caring culture is what makes for a unique work environment. We offer you the opportunity to grow your career – in whichever direction you’d like to take. Want to move into another function or business area? Want to progress into a leadership role? Want to relocate or sample working life in another country? Whatever your professional goals, we will put a development plan in place to get you there.

We'll give you everything you need to excel in your role, including ongoing training. In return for your exceptional performance and consistent results, you'll receive one-to-one coaching, as well as exciting career development opportunities.

Furthermore, we offer an attractive remuneration package, 5 weeks of leave and annual leave loading.

Why should you apply?

We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader.

What you need is:

  • Solid and stable experience in an account receivables / credit control role
  • Excellent telephone manner and communication skills
  • IT literacy, Microsoft office, SAP knowledge is a plus
  • Be able to work the hours of 9:30 to 6:00pm
  • Willingness to learn, passionate and driven
  • A real team player with an eye for detail


“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”

- Amer, Key Projects Manager

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