Face to Face Sales and Customer Service; Travel Opportunities

Reference No: 14119

What's the role?

We are seeking an exceptional face to face sales representative to join our our established Hilti store in South Melbourne. This face to face sales role is an exciting entry point to join an award winning multi-national and to lay the foundations of a highly successful and dynamic career. You will work Monday to Friday only, and be responsible for a very consultative sales approach with a constant high level of customer experience.

Who is Hilti?

Welcome to Hilti. If you're new to our industry, you might not have heard of us. We develop and provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 78 years, and a worldwide reputation for pioneering products and first-rate service. Hilti stands for innovation, quality and exceptional customer service. With some 29,000 people in more than 120 countries, we're a great place for you to show us your worth as you learn, grow and carve-out your career.

What does the role involve?

This is no ordinary retail sales job; we are not about transactional business and quick wins, we focus on building and maintaining lasting relationships with our customers. You will join us as a Sales Representative and you will work with our exceptional sales team to manage the day-to-day operations of one of our retail stores while providing superior level of customer service and build long-lasting relationships with core customers.

You might decide to hold public workshops or demonstration days, or come up with other ideas to market to your local customers. It’s a lot like running your own business, so you’ll need an entrepreneurial spirit and will reap the rewards of being proactive!

This is a fast paced, dynamic and KPI driven environment, but also customer-centric. we don't believe in a hard sell because our strong core values allow us to focus purely on building long-term sustainable relationships with our customers. Acting as a trusted Hilti Representative for a number of accounts, you will partner with our customers to understand their business needs and how our products can add value. This is why we stand out as the market leader.

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

Our high performing yet caring culture is what makes for a unique work environment. The atmosphere is the result of personal achievement, teamwork and support. We offer you the opportunity to grow your career – in whichever direction you’d like to take. Want to move into another function or business area? Want to progress into a leadership role? Want to relocate or sample working life in another country? We will put a development plan in place to get you there.

We'll give you everything you need to excel in your role, including ongoing training. In return for your exceptional performance and consistent results, you'll receive one-to-one coaching, as well as exciting career development opportunities. Furthermore, we offer an attractive remuneration package, 5 weeks of leave and annual leave loading.

Why should you apply?

We don't expect you to be a construction expert...but you will be once you've graduated from our award-winning training course. For this reason, we invite candidates from all industries and levels of experience to join our globally recognised team and begin a career with us!

We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader. All we need from you is a great attitude and a customer centric approach to everything you do.

What you need is:

  • Exceptional customer service skills
  • High learning agility with an eye for detail
  • Dynamic and proactive with the ability to effectively develop customer relationships
  • Competent PC skills
  • Comfortable working alone
  • Prior experience in a retail environment is desirable but not essential


“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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