Implementation Care Specialist

Brisbane, Queensland, Australia
Reference No: WD-0004148

What's the role?

Reporting into the Area SalesManager, the Implementation Care Specialist is one of the key pillars of our service offering and will assist in growing and supporting any existing and/or future software product and service with our partners at Hilti.

This role will mainly be responsible for executing the “Implementation” together with the “Care” phase of our services (Fleet, ON!Track, Connect etc) in the Brisbane area. Our customers are ranging from sole traders to large construction projects. You will be the interface between the salesforce and the Back Office/Software Specialists to ensure a smooth set-up.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Travelling to customer jobsites / warehouses to roll out services (Fleet, ON!Track, Connect etc.)
Entering asset data into a customer-facing database using both a desktop and smartphone based system.
Training customers on the use of both desktop and smartphone applications – From entering asset data themselves to using the system to best help their daily work.
Working hand in hand with both the salesforce and Back Office/Software and Service Specialists to ensure a smooth transition within every steps of the selling process
Additional duties can also be assigned to support Hilti Stores and/or the Software and Service Specialists

We fill 80% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people.

What do we offer?

Show us what you’re made of and in return we’ll offer you:

Learning and development opportunities - take ownership of your own development
Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after
A competitive salary base + super + bonus
An extra week of leave and leave loading (17.5%)
Travel allowance & more!

Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

What you need is:

  • Background in business administration.
  • Relevant functional experience, ideally retail or warehousing, and commercial knowledge in order to interact with internal and external customers.
  • Ability to manage time, multi-task and prioritize effectively.
  • Details oriented and pro-active –a consistent overachiever of goals and objectives.
  • Strong IT skills including MS-Office
  • Effective communication skills with excellent interpersonal abilities.
  • Willingness to travel within the State and Regionally – Role will be predominantly field-based with intermittent office days

If this role is of your interest, apply asap as we'll move ahead with applications as they come through.

“You get a unique opportunity to experience all different functions of the supply chain – and, for many people, to do it overseas. We really encourage our teams to challenge the way things are done. If you can make a process simpler, do it, show us.”

- Fabrice, Head of Global Logistics Services

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