Operations and Process Team Lead

Reference No: 17841

What's the role?

The Operations and Process Team Lead’s role is to drive efficiencies within our state-of- the art National Tool Service Centre, drive the regional and global projects and most importantly; ensure a world class customer repair and loan tool experience for our customers

This would be an excellent opportunity for an operations professional from automotive, manufacturing, services or logistics industries to join a non-hierarchical global organisation in a unique role blending operations, project, planning and people development.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As an Operations and Process Team Lead you will be responsible for the implementation and monitoring of the end-to-end repair service process based on global standards. One of the key responsibilities also include achieving year on year cost efficiency targets. Leading a small but high performing team you will achieve goals in leading a continuous improvement mind- set for the Tool Service Centre processes and drive operational excellence. Working closely with the regional process expert you will be accountable to execute projects from Australia and New Zealand service centre roadmaps. You will also interface with key stake holder departments to ensure seamless supply chain, repair integration as well as the management of the fleet tools process.

93% of our team members say they are proud to work for Hilti and we regularly win awards for being a “Great Place to Work”.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Why should you apply?

This is a development role within the after market services function and will receive coaching and network with senior leadership. You would be mentored to come up the curve and take up roles of higher responsibility.

We’ll give you everything you need to excel in your role, including market leading training. We offer a flexible working culture as well as other great benefits including 5 weeks leave and a competitive bonus structure

What you need is:

  • Excellent analytical and data interpretation skills
  • An educational background in engineering would be preferable but not a limiting factor
  • Ability to collaborate and influence range of stakeholders across functions and levels
  • Demonstrated experience in managing operations and process changes
  • Exposure to LEAN process systems would be advantageous
  • Ability to work autonomously on projects and be an astute time manager to manage multiple projects and activities
  • Competent IT skills with fluency in the MS office suite and exposure to ERP systems
  • Strong written and verbal communication skills
  • Strong commercial acumen with “can-do” attitude

If you are looking for the next step in your career, apply now!

“You get a unique opportunity to experience all different functions of the supply chain – and, for many people, to do it overseas. We really encourage our teams to challenge the way things are done. If you can make a process simpler, do it, show us.”

- Fabrice, Head of Global Logistics Services

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