Tool Service Specialist
What's the role?
This is a brand new role to Hilti Australia that will see you work across our Services Operations team as a Tool Service Specialist. We are looking for a motivated self-starter with a proactive approach and a passion for customer service to join our team based in our new, state of the art Tool Service Centre.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
As a generalist you will be responsible for ensuring that you are across a variety of tool repair and fleet topics to be able to support the wider service operations team. This role will be heavily involved with actioning tasks relating to our tool and fleet service offering such as: processing repair quotations, operation and distribution of our loan tool resources and centralised collection process and daily administrative duties. This role will have a physical element but will also involve actioning administrative tasks and communications to the wider service operations team and our sales force Through your interactions, you will ensure that you are providing a positive, world-class customer service experience to both our internal and external stakeholders.
What do we offer?
We’ll give you everything you need to excel in your role, including market leading training. At Hilti we pride ourselves on developing our people and as such, we will give you all the support you need to grow your career. We offer a flexible working culture as well as other great benefits including 5 weeks leave, KPI driven bonus and other great perks.
Why should you apply?
This is your chance to work with marketing leading products. We have recently upgraded our Repair Workshop - offering a state of the art workshop. We have an excellent mix of people and some of our best team members joined us with no prior construction industry experience. We’re more interested in your ability, commitment and drive to succeed.
What you need is:
- Experience with face to face customer service and demonstrated experience in delivering excellent customer service
- Excellent verbal and written communication skills
- Clear ability to with multiple internal and external stakeholders
- Attention to detail
- IT proficiency across the MS Office suite and SAP
“I love the fact that my job isn’t just technical. It involves planning and dealing with people too. The culture is brilliant. It’s challenging, yes, but it’s friendly and welcoming too. It’s all about teamwork, and your ideas are really taken on board.”