As a customer service officer, you’ll be working closely with our team in sales, stores, logistics, finance and other departments to provide the best in class experience to our customers.
● Lead the inbound team to provide best in class service to our customers ● Responsible for monitoring inbound CS operations and KPI performance, take timely actions to resolve deviations and make escalations to address the spotted issues when necessary ● Establish strong collaboration with various levels and functions (e.g. Logistics, Repair Centre, Marketing, Sales Teams etc) to achieve operation excellence ● Develop and coach the team members on performance management and career development
We are looking for a high calibre candidate with strong business acumen to unleash your high potential, starting as Customer Service Officer. Our people come from different walks of life with a shared dedication to high performance, consistent results.